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The importance of customer satisfaction is undeniable in every industry and healthcare should be no exception. The apathetic assumption that a patient is only seeking appropriate treatment is now no longer accepted. Today, patient satisfaction and patient-centric services have become significant parameters when measuring how successful a company is in the healthcare industry.

Information is the key in healthcare and efficient communication between the patient and the healthcare provider plays an imperative role. Understanding patient satisfaction is the key to maintaining the quality of services and patient satisfaction is all about creating a perception. Highly effective communication between the healthcare provider and the patient empowers the patient, making them feel valued and this is the essence of patient satisfaction.


Find out how your patients are feeling


Listen to what they have to say


Learn and improve

Consequently, the greater need for the use of patient surveys and organised feedback systems by hospitals, clinics and healthcare providers clearly indicates the significance of patient satisfaction. These surveys are the best available methods for healthcare providers to understand their patient’s concerns and allow them to address those concerns with meaningful resolutions.

The DATA GROUP FEEDBACK MANAGEMENT (DGFM) system is a multichannel digital feedback platform that captures digital patient feedback using APP free QR code technology via existing devices such as iPads, tablets and phones. QR codes activated by the patient’s phone open the feedback portal and responses are collated through the predetermined framework. The system collects patient feedback in real time from all the healthcare centres and measures patient satisfaction using emoticons, open text, feedback reasons/categories, dynamic and simplified questionnaire and feedback surveys. The DGFM system improves patient response rates and ultimately helps healthcare providers identify gaps in healthcare services, enhance the quality of patient care, improve patient engagement and overall satisfaction.

In-depth analysis of the patient feedback allows for a much better understanding of patient’s needs and prompts the most effective solutions. We assist with the design of intuitive patient satisfaction surveys whereby your questions can be customised and tailored to specific requirements. All responses are automatically and instantaneously sent to the designated administrator(s) by email for review and if necessary, the feedback can then be acted upon. The interactive feedback is also able to populate web-based incident reporting and risk management software forms to expedite the reporting process and create a compliance log.

There are so many different parties involved in the provision of healthcare services which impact the patient experience. Drivers, administrative staff, support staff, nursing staff – the list goes on – all interact with the patient regularly. It is therefore vitally important the healthcare provider conducts a complete care team evaluation to understand and identify any gaps that are negatively influencing patient satisfaction. The optimum benefits of our surveys are achieved through effective utilisation of the analytics data in the customisable dashboard.

The DATA GROUP FEEDBACK MANAGEMENT (DGFM) system provides a more scientific diagnosis than the traditional time-consuming, error strewn, inaccurate manual forms which simply pay lip service to the needs of the patient. Healthcare providers have a responsibility for the patients in their care and it is unacceptable that their well-being is addressed on an ad hoc basis. The DGFM system provides for interactive digital communication in a real time round the clock digital support system that prioritises the duty of care towards the patient and ultimately maintains patient satisfaction.